Stephan Kasulke is the chairman of the “Zero Outage Industry Standard” Association – whose aim it is to establish a uniform industry standard in order to minimise ICT disruptions, increase availability, ensure security, and work cost-effectively. Since 2012, as Senior Vice President for Quality, Mr Kasulke has driven customer satisfaction and the Zero Outage Program at T-Systems International. He started his career as a software developer at Deutsche Leasing AG in 1995. In 2004 he joined GE Capital and became CIO of GE Money Germany in 2007. From 2009-2012 he was Managing Director of the captive IT provider of Erste Group Bank in Vienna, Austria.